Live chat software is a communication tool that allows website visitors to interact with a company’s representatives in real time.
Simply put, it is a virtual customer service agent available 24/7 to answer questions, provide assistance, and resolve concerns.
Unlike traditional forms of communication like email or phone calls, live chat offers instant responses. This makes it incredibly convenient for both businesses and customers.
By providing immediate support and resolving potential obstacles in the purchasing process, live chat can help increase conversion rates and boost sales. Now, there are two popular tools you can check out.
In one corner, we have Tidio , a versatile live chat mobile phone number data solution known for its intuitive interface and robust feature set.
On the other hand, we have chatra , a sleek and intuitive live chat platform designed to help businesses connect with customers effortlessly. Both options have their strengths and weaknesses, so let’s dive into it further.
Comparison of functions
These are the features that can make or break a live chat software for your business needs. Here is a head-to-head comparison of the key elements future trends in e-commerce business models and some unique offerings from Tidio and Chatra
Chat features
When it comes to the basics of a live chat app, both Tidio and Chatra have you covered. You can expect features like offline messages, canned responses , and customizable chat widgets to provide a seamless communication experience for your website visitors.
The two tools also provide store owners cuba business directory with an in-depth chat history, allowing agents to pinpoint issues in previous text boxes.
Chatbots and Automation
Both live chat software provide robust chatbot functionality. You can preset answers to common questions, score leads, and start new conversations based on user behavior.
Tidio also has an AI chatbot called “Lyro,” which directs curious customers to FAQs and other informational departments.