In highly competitive busins areas, it is not evaluate enough to sell a good product and promote it on the market. In such conditions, quality service plays an important role – it is this that can help to form a base of regular customers.
To ensure that customers are satisfi
with the service they receive, it is necsary c level executive list evaluate not only to implement standards and monitor their compliance, but also to regularly evaluate the quality of the servic provid.
And, in particular, such an important indicator as CSAT (Customer Satisfaction Index). In particular, MCN Telecom offers the Operator Rating function for virtual PBX.
A network of dental clinics in one of the regions of the Central Feral District has implement Operator Asssment in their practice, and after a month of use, we are ready to tell you about their first rults.
Featur of the MCN Telecom client
At prent, the network includ three seo salaries in spain 2024: a complete analysis of the sector economy-class clinics, the last one open this year, and the opening of the fourth branch is plann for the beginning of next year. Due to rapid growth, the issue of quality control of the call center operators’ work arose, therefore, in addition to internal asssment, it was decid to introduce receiving feback from clients.
Email distribution, sending qutionnair email leads database in msengers and via social networks, as well as print qutionnair at the administrators’ dks did not bring the dir rult – only a few out of thousands of clients participat and it was not possible to collect a reprentative sample.