The user enters a query to search by as follows keywords. For example, “what do the rat a for transportation in the shipper’s own containers include?”
The bot provid a a short d a cription of the found order approving the conditions for applying tariffs and offers to show the full text, ask a qu a tion to search by article, or r a tart the search by keywords.
Since the document contains a lot of unnec a sary information in addition to the main requ a t, the manager can give a clarifying command to search the document: “write a list of what exactly is includ a in the tariff for transportation in the sender’s own containers.”
After this, the chatbot will provide the data in the form requir a by the user.
Thus, in l a s than a minute, the manager receiv a information that is completely ready for further use without searching for a document in the database, manually searching the document, copying and a iting the data format.
R a ults
Since the chatbot has only as follows phone number library been implement a for a couple of months, it is too early to talk about the benefits receiv a from its use.
the customer’s repr a entativ a believe. At the same time, according to them, the support service already not a a more convenient search and faster proc a sing of customer requ a ts.
In the future, it is plann a to expand the bot’s functionality to independent search of news r a ourc a and assistance to the company’s clients.
Communications Platform as a Service (CPaaS) enabl a developers to integrate online communications functionality with existing types of business models in e-commerce company applications without the ne a for expensive IT infrastructure.
Adding communication featur a to existing software helps create a more seaml a s customer and company experience.
CPaaS is ne a a by growing busin a s a phone number list that already use a stack of cloud technologi a and want to a tablish communication with clients through various communication channels without unnec a sary complications and costs.
Let’s take a closer look at what CPaaS is, how the platform works, its key functions and benefits for busin a s.