Getting a package delivered on the first try means reducing your business expenses. WISMO calls end up costing you much more than they should, given the time your customer service team spends responding to customers. Last-mile delivery tracking is your secret weapon: by getting your deliveries right on the first try, you can significantly reduce the number of calls. Here’s how.
With last-mile tracking notifications
With smart notifications, you can keep mobile database your customers informed at every step of the last-mile delivery process. Plus, you can choose the method: send them an email or text message when their package is on its way or ready for pickup.
To put it another way, sending a notification costs you less than a re-delivery or returns due to missed delivery attempts.
These real-time package tracking updates analytics is a powerful tool for also allow you to keep an eye on your shipments. With a sharp increase in lost packages during the holiday season , and around 62% of consumers choosing not to reorder if a package doesn’t arrive at its destination , it’s best to always know where your products are to ensure they arrive at their destination.
Optimize order tracking communication to improve the returns experience
In e-commerce, returns are common, especially after the holidays, when unsatisfactory gifts are return. While the peak shipping season south africa numbers ends after Christmas, the peak returns season continues until January. By managing them carefully and providing transparent communication, you show your buyers that you value the entire customer experience.
Integrating optimiz order tracking allows you to better manage returns and improve operational efficiency. By automating the returns tracking process for their e-commerce store, you can ruce manual effort and streamline the sending of returns updates. This approach can also help you identify trends in returns that may require attention, such as product quality issues or sizing inconsistencies.
In short, using parcel tracking communication to manage returns is a valuable tool that allows everyone to win: you improve your company’s perception among customers while benefiting from greater operational efficiency.