In recent decades, quality service automatic call has become a way for companies to maintain their market positions. A study of service culture and service quality conducted in Russia by NEXTEP Research
To track how correctly managers
provide information during the initial buy bulk sms service automatic call purchase and how they resolve issues during the product’s validity period, you can use Call Transcription, a function for translating audio recordings of conversations into text.
We will tell you how connecting the Virtual PBX Transcription function helped the call center of an insurance company optimize the assessment of service quality and work more effectively with customer requests.
Features of the MCN Telecom client
The insurance company, which was already logistics and distribution channels a user of IP telephony and Virtual PBX from MCN Telecom, was looking for a way to ensure that the information provided to clients when purchasing services and when insurance claims occurred would best meet the needs and expectations of the clients.
call center supervisors selectively phone number qatar listened to calls, but due to the large volume of calls, the sample size was slightly less than 2% with a monitoring quality standard of 2 to 5%. At the same time, one conversation out of ten revealed dissatisfaction with the consultation or incomplete understanding of the characteristics of the insurance product.
The customer who contacted us owns a network of accommodation facilities throughout Russia and the CIS. He manages more than 20 facilities, but often encounters negative customer reviews for the same reasons.