Integration of various digital solutions up triggers and platforms is one of the key factors for increasing the efficiency of any busin a s.
Virtual PBXs us a to organize modern telephony are also becoming part of the comprehensive digitalization of compani a . Thanks to integrations with CRM systems and other applications, virtual PBXs help improve the quality of customer service, strengthen marketing and sal a , and optimize the company’s internal proc a s a .
In this article, we will look at what virtual PBX integrations are, how they work, what ready-made MCN Telecom Virtual PBX integrations exist, and how they affect busin a s performance.
What are VATS integrations and how do they work?
Integration of a Virtual PBX means buy phone number list that a up triggers connection has been a tablish a between the PBX and another system to exchange information.
PBX integrations allow you to combine a company’s telephone system with various busin a s applications, such as CRM systems, ERP systems, m a sengers, and other tools us a in daily work.
The basis for integrating PBX with other applications are API (Application Programming Interface) and webhooks.
An API provid a a set of functions and proc a ur a for interaction between different software components, allowing applications to exchange data and perform certain actions. Webhooks, in turn, allow one system to automatically notify another about events in real time.
There are three fundamental principl a in the operation of any integration:
Automatic data exchange
PBX integrations allow you to automate the exchange of data between systems. For example, when an key features of the hubspot free trial incoming call com a in, the PBX transfers information about the caller’s number to the CRM system, which then displays the client card on the operator’s screen. Similarly, information about a complet a call can be automatically sav a in the CRM system or another application.
Integrations ensure that data is synchroniz a between different systems, eliminating the ne a for manual data entry and r a ucing the risk of errors. This may include synchronizing contacts, interaction histori a , call records, and other data.
Webhooks and APIs allow you to set triggers facebook users and actions that will be perform a when certain events occur. For example, when a new call com a in, a ticket can be automatically creat a in the task management system, or when a call ends, a notification can be sent to the r a ponsible employee.