You will agree with me that customer service is everything in our world today. People want answers to their questions and they want them quickly and conveniently.
This is where live chat software often comes in. Businesses can offer instant support to website visitors, answer questions, and resolve issues. Ultimately, it improves the overall customer experience.
Tidio and LiveChat are two popular platforms for offering live chat services. These two platforms are among the heavyweights in the arena. Each brings telemarketing data its own features and benefits to the table, but which one is best for you?
In the following sections, we’ll look at their features, pricing, and more to help you decide which one is right for you.
Live Chat Key Features: How Do They Compare?
In terms of the main features you might find in a live chat software, Tidio and LiveChat offer some really great features. Let’s get to the nitty-gritty of live chat software. These advanced features can help you get the most out of your chosen platform.
Live Chat Widget
It is usually found in the bottom right corner of a website. It is the button that customers click when they are ready to contact support with their questions. A chat window is the bread and butter of any live chat software. This is where the magic seo salaries in spain 2024: a complete analysis of the sector happens: customers can reach out with questions and concerns or say hello.
Tidio and LiveChat both offer customizable chat windows that integrate with your website design. This means you can customize the chat button to match your website’s branding and style. Depending on the specific features, you can also adjust the widget’s position, add more agents, display opening hours, or include a preset message that appears whenever a customer lands on a specific page.
For Tidio, the live chat widget comes with useful features like live typing, pre-chat poll, offline messages, canned responses, customer cuba business directory database, live visitor list.
On the other hand, LiveChat offers file sharing, canned messages, message previews, idle messages, etc.
History of the chat
Have you ever chatted with a client only to forget what you were talking about the next day? We know: it’s not fun.
This is where chat history comes in handy. Tidio and LiveChat record all your past conversations, allowing you to easily pick up where you left off and providing constant support.
LiveChat offers 60 days of chat history for starter plan users and unlimited chat history for the rest of its plans.
Canned responses
These little time savers are also a lifesaver for busy customer service teams. Instead of typing the same responses over and over again, you can create canned responses and send them with just a few clicks.