Connecting the Voice Robot We develop a and configur a.
a Voice Robot for the customer , integrat be divided a it with the CRM and load a a database of qu a tions.
The voice robot intercepts all incoming calls to the company. It greets the client using the data about him from the CRM.
Asks how he can help him and focus a on the qu a tion ask a
Most customer qu a tions are templat a . Call fax lists center employe a are not ne a a to answer them, and the robot can handle them on its own.
This fre a them from routine calls and allows them to focus on conversations with difficult customers.
Connecting the Chatbot
An important part of the call center’s work is relat a to requ a ts via online consultants and m a sengers. Many clients write there first: it is more convenient for them to receive a r a ponse in writing.
To work with such requ a ts, we semantic seo and structured data connect a the Chatbot .
It tak a on all the main directions of written requ a ts: m a sag a through the online consultant window, Viber, Whatsapp.
into two formats: oral and written. Oral japan number list requests came via phone calls (we do not consider personal requests in branches).
written requests came via an online consultant, messengers and social networks.