Luckily, both Tidio and LiveChat offer this feature, allowing you to streamline communication and respond to inquiries faster than ever before.
Ticketing system
While LiveChat focuses primarily on live chat, Tidio goes further by offering a built-in ticketing system.
This allows you to create support tickets from chat conversations, track their status, and assign them to specific team members for resolution.
Co-browsing
Finally, we have co-browsing. This feature allows support agents to see exactly what the customer sees on their screen, making it easier to troubleshoot and provide step-by-step guidance.
While both Tidio and LiveChat offer co-browsing capabilities, the level of integration and functionality may vary between the two platforms.
Live Chat Software Features Summary
Both Tidio and LiveChat offer more or less the same solution to e-commerce entrepreneurs. However, it is the slight differences between the two that set telemarketing data them apart from eac
AI-powered features
Both Tidio and LiveChat have AI-powered tools that augment your support teams’ capabilities. Additional features like chatbots can handle common questions and qualify leads so your teams can move the conversation forward.
Tidio, in particular, offers automatic chat assignment and conversation resolution. This helps you save time when managing a large influx of conversations. The live chat software can automatically route queries between agents based on predefined disabled advertising account: causes solutions and prevention criteria.
Seamless integration
Who says you have to play by someone else’s rules? Tidio and LiveChat understand that every business is unique, so they offer seamless integrations with other commonly used tools.
You can leverage a CRM system like Salesforce or dive deep into marketing automation with HubSpot. Easily sync your data and streamline your workflows like a pro.
Tidio has you covered with its built-in email marketing features. With this tool, you can create targeted email campaigns, automate cuba business directory follow-ups, and track engagement metrics, all from the same platform you use for live chat.
On the other hand, you can also sync Tidio live chat with your Shopify store and provide top-notch customer support every step of the way. It’s the perfect way to turn browsers into buyers and keep them coming back for more.